To open live support, navigate to the dropdown menu beneath your avatar. Click "Live Support." This will open a pop up window to the left side of your screen.

If you have an ad-blocker on (such as the native Firefox adblocker or Ghostery), the live support window will not appear, or appear without the ability to chat.

You will need to whitelist us to access live help.

To turn off the native adblocker in Firefox:

In the URL bar, click on the shield icon.

Slide the slider to the left to turn off Enhanced Tracking protection for scripto.live.

Refresh the page and you should have access to Intercom and to our live support.

To turn off Ghostery:

While looking at scripto.live, navigate to Ghostery in your browser bar. Click on the Ghostery icon.

Click "Trust Site." This will make the bar appear green and a pop-up message will inform you that scripto.live has been whitelisted.

Refresh the page and you should have access to Intercom and to our live support.

🛑 If you are still have issues and this article has not resolved it, please reach out to us at help@scripto.live.

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