Scripto uses email to send one-time password (OTP) codes when creating an account, changing emails, resetting passwords and enabling multi-factor authentication. For added security, these codes are only valid briefly and will time out if not used.
Common Issue: Email Delays or No Delivery
If youâre not seeing these emails â or theyâre showing up late â they may be getting caught in your organizationâs email quarantine system.
Enterprise accounts often apply stricter filtering rules than consumer email platforms. This can result in authentication emails being delayed, flagged, or rejected entirely.
Solution: Allow Scripto Emails
To ensure delivery, we recommend working with your IT department to add "scripto.live" to your allowlist or safe senders list.
For managed Outlook or Microsoft 365 accounts, this can typically be done through the Tenants Allowlist in Microsoft Defender.
Still Not Getting Emails?
If your organization has already allowed our domain but youâre still not receiving verification codes, please reach out to our support team. Itâs helpful to include:
The affected userâs email address
Approximate time of the attempted login or action
Whether the email was found in spam/quarantine
Any relevant email logs your IT team can provide
This information helps us confirm successful delivery and assist your IT team in adjusting filters as needed.